Notice of Privacy Practices

1. Information We Collect
When you visit our website, we may collect:
Information You Provide Voluntarily

• Name

• Email address

• Phone number

• Any information you submit through a contact form

• Any information you share when requesting an appointment

We only collect information you choose to share.

Information Collected Automatically
Like most websites, we may collect basic technical information such as:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on the site
   

This helps us understand how people use our website and improve it.
 
2. How We Use Your Information
We may use your information to:

• Respond to your questions

• Schedule consultations or appointments

• Improve our website

• Communicate about services you requested

• Meet legal and ethical obligations

We do not sell, rent, or trade your personal information.
 
3. Email and Website Communication
Email and website forms are not always fully secure. While we take reasonable steps to protect your information, submitting forms through a website is not the same as receiving therapy.

If you become a client, you will receive separate privacy documents that explain how your protected health information is handled under HIPAA.

This website Privacy Policy applies only to information collected through this website. It does not replace our Notice of Privacy Practices for clinical services.
 
4. HIPAA and Clinical Records
If you receive therapy services from Generace Therapy Group, your protected health information is governed by federal and state privacy laws, including HIPAA.

You will receive a separate Notice of Privacy Practices before or at the start of treatment. That document explains:

• How your health information may be used

• Your rights regarding your records

• How to file a complaint
   

Website inquiries alone do not create a therapist-client relationship.
 
5. Cookies and Analytics
Our website may use cookies or similar technologies to improve performance and understand visitor behavior.

Cookies are small files stored on your device. They help us:

• Understand which pages are helpful

• Improve site functionality

• Ensure the site runs smoothly

You can adjust your browser settings to refuse cookies if you prefer.

We may use third-party tools such as website analytics platforms. These tools collect general usage data and do not identify you personally.
 
6. Third-Party Services
Our website may link to third-party services, such as:

• Online scheduling platforms

• Secure client portals

• Payment processors

• Social media platforms

Each of these services has its own privacy policies. We encourage you to review them.

Generace Therapy Group is not responsible for the privacy practices of third-party websites.
 
7. Data Security
We take reasonable steps to protect your information using secure website hosting and administrative safeguards.

However, no method of internet transmission is completely secure. By using this website, you acknowledge this risk.

If you become a client, your clinical records are stored in HIPAA-compliant systems.
 
8. Your Rights
You may:

• Request access to the personal information you have submitted through this website

• Ask us to correct or delete that information

• Request that we stop contacting you

To make a request, contact us at:
info@generacegroup.com

If you are a therapy client, your rights regarding health information are described in our Notice of Privacy Practices.
 
9. Children’s Privacy
This website is not intended for children under 13. We do not knowingly collect personal information from children through this website.

If you believe a child has submitted personal information, please contact us so we can remove it.
 
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
 
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Generace Therapy Group
info@generacegroup.com
609-271-6582